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Daniels Communications

Answering The Call 24/7

After you spend the money to get the phone to ring  – let our professionals help you turn that next call into a sale or an appointment.

At Daniels Communications our professional phone attendants can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night. We provide these services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently. We can also help with order fulfillment, warehousing and shipping. No matter your needs our answering services are tailored to fit. During the week, after hours, weekends or holidays – our staff will handle your inbound phone just the way you would.

Our technology is web enabled, VoIP compatible and fully digital. We ensure that calls are answered promptly, dispatched efficiently, and are fully documented.  We have been in the Answering Service business since 1955.  We have the power of experience with cutting edge technology.

Don’t miss another call or lose an opportunity – let us help you connect or turn your next call into a sale.

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How Can I Use a Call Center?

Live Voice

Daniels Communications is here to answer your phones 24 hours a day, 7 days a week – your business is never closed. We are WNC’s only computer-based call management service provider.All calls are handled with the utmost confidentiality and premium service. We take your calls as seriously as you do. Let us act as your after-hours or daytime office.

We can handle your:

  • Customer Service Information Requests
  • Order Fulfillment
  • Service Request Dispatching
  • Appointment Scheduling
  • Reservations
  • Messaging Service
  • Customer Surveys
  • Database Management
Marketing Support

We handle your calls from many marketing and advertising sources. All calls are handled accurately and professionally just as your company would handle them. We work with you on every step of the script, including:

  • All varieties of Information Requests
  • Source Tracking
  • Dealer Locating
  • FAQs
  • Special Offers
  • Order Taking/Payment Verification
  • Customer Surveys
  • Database Management
  • Sales Lead Gathering
  • Literature Fulfillment
Documentation
  • Our operators are trained to document
  • Our system dates all functions automatically and all actions are encrypted and stored for 6 years
  • We offer confirmation/receipt; email and sms/text reply and call back statements
  • Have a call dispute? We can email you the call
  • Something happened 4 years ago? We have that information on file
Voice Mail Services

We offer full featured stand-alone voice mail boxes. A great way to ensure your callers are always able to speak to a real person, but also save costs by screening out calls that can “wait til tomorrow” is a voice mail box with an operator option.

Alarm Monitoring

Leveraging the 24 x 7 nature of the call center and our very reliable telephone infrastructure, we provide high-quality wholesale alarm monitoring to alarm companies in the southeast.

Daniels Alarm Monitoring has been providing independent 3rd party monitoring services for over 30 years to regional dealers. We do not sell or service alarm systems. Our sole purpose is to be a central station service partner to our dealer clients. Our state-of-the-art monitoring station equipment offers advanced telecommunications, computing, and power technology to deliver the fastest alarm response and service-call support available.

Response Measurement

We can give you a special number (or however many you want) to publish on your various marketing pieces to help gauge response Everything we do is measurable. And measured.

Get Started

Here are the forms we will need to get your account set up and underway.

Dr. On Call Info
On Call Staff Contacts
New Account Set Up