Contact Center Services

Your customers have questions – we are here 24/7

Our experienced team of professional service representatives will immediately and professionally answer your customer: emails, phone calls, texts, online questions and live chat. All of which are recorded so you can rest assured that your customers are receiving the same professional and caring “tone” that you would give in answering their needs.

Let us take the questions that interrupt your workday and weekends. It is an easy and inexpensive way to provide you with more time to pursue company growth.

CONTACT CENTER PLANS STARTING AS LOW AS $40 A MONTH

CONTACT US OR CALL (800) 260-2360 FOR CUSTOMIZED QUOTE

Warehouse & Fulfillment

Inventory Storage, Management and fulfillment all under one roof

Our eCommerce Suite of Services are designed to create efficiencies, from Marketing Consulting, Customer Service, Inventory Management to Order Fulfillment through state-of-the-art technology and 24/7 customer support. We make sure you have the tools needed to grow your e-Commerce Business.

Simplify your marketing asset logistics with our storage, assembly, order processing, returns, pick & pack, and ship services.

Inventory Management

State of the art technology to protect your assets

Efficiently manage your collateral and other marketing assets from a single web based marketing portal.

Know that your materials are accurately inventoried and securely stored. Cloud based reporting gives you a real time insight into your materials usage, inventory, and relevance.

Print Marketing

Maximize your brand with our affordable print and bulk package operations

You’ve spent time and money building your brand only to have it become a bland commodity with major fulfillment operations. Now, imagine your customers excitement when they see their package arrive with your logo on a uniquely designed box, padded envelope/bag, label, tape and inserted flyer.

Speak with one of our graphics design members today.

Why Choose Us?

Established in 1948

With over 70 years of experience, we can be trusted with your growth!

FULFILLMENT

Specializing in order fulfillment outsourcing for growing e-commerce business.

HANDS-ON SERVICE 

We are small enough to adapt to your needs and wants. Our account managers are dedicated to your success.

EXPEDITING SERVICES 

We scale quickly and effectively. 

CUSTOMIZED PLANS 

We tailor plans to your niche and provide one on one consulting support.

How We Can Help

  • Orders picked, packed & shipped quickly!
  • Expedited orders shipped same day 
  • Expert Packing
  • In-depth reporting on inventory, orders processed and shipped 
  • Full range of shipping methods with discounted shipping options available 
  • Kitting & assembly for custom packaging 
  • Branded Marketing materials, flyers & inserts 
  • Seamless returns processing 
  • Warehouse space for inventory storage
  • Customer Support 
  • Realtime Reporting 

What it’s like to work with us

When you work with the professionals at The Daniels Group, you work with a team that has hundreds of years of experience as a collective. Our mission is to grow your business, and we strive to add value and create partnerships. As a 70+ year-old company, we have the processes and experience to accomplish large scale projects and we draw on our extensive expertise to determine best practices. You’ll find that we often weigh in on what works and what doesn’t as an added benefit of our experience.

Our team is large enough to easily handle the most complex of projects, and small enough to remain nimble and personalized.

Case Studies

Theramasks and how NC Pivots

Nufabrx in Conover, NC was already in the business of medical…
Warehousing & Order Fulfillment

Bringing Out the Best in Us

Like so many businesses around the world, The Daniels Group has…

Call for Help

Watch as our call center steps in to help answer COVID-19 questions for Wake County.
Video courtesy of WLOS.

Connect with us: (800) 260-2360

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