Answering Service

Customer Service, trained for you

Daniels Communications, a division of The Daniels Group, our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.

We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.

You’re never closed:

• Not only does our live business answering service operate 24 hours a day, 7 days a week, 365 days a year, we’re also scalable and prepared to start answering your calls within 3-days of your consultation.
• Trained customer service professionals will follow your telephone script to ensure your clients receive customer service tailored to your brand.
• Whether it’s a holiday, weather event or disruption-our system stays in place. Your 24-hour answering service won’t be knocked out.
• No more seasonal hires: We’re fully staffed during major holidays or peak seasons, count on us when you’re understaffed.