HIPAA-Compliant
Increase productivity, reduce errors, and eliminate security risks within your organization by using HIPAA-compliant secure communications.
Answering Service
Customer Service, trained for you
Daniels Communications, a division of The Daniels Group, our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night.
We provide HIPAA-compliant call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently.
You’re never closed:
- Not only does our live business answering service operate 24 hours a day, 7 days a week, 365 days a year, we’re also scalable and prepared to start answering your calls within 3-days of your consultation.
- Trained customer service professionals will follow your telephone script to ensure your clients receive customer service tailored to your brand.
- Whether it’s a holiday, weather event or disruption-our system stays in place. Your 24-hour answering service won’t be knocked out.
- No more seasonal hires: We’re fully staffed during major holidays or peak seasons, count on us when you’re understaffed.
Live Chat, SMS Texting, Email support
Streamlined communication across all channels
In a competitive landscape customer acquisition and retention are essential to an organization’s success. We specialize in a superior customer experience that builds loyalty and trust.
We focus on support and solutions as we serve your client’s needs.
- White Glove/Concierge Service
- Instant Messaging Support
- Help Desk
- Email Support
- Live Chat Support
- Channel Overflow
- Appointment Reminders and Scheduling
- Customized Plans Available
Healthcare Secure Messaging App
Mobile App Features
We Focus on Your Text Message Security
- Encrypt all of your messages
- Remote storage – your messages are not stored on your devices
- Unique Passcode and Password settings
- Remote Disabling – to prevent access when a device is lost or stolen – without losing any messages
You Can React Faster
Speed your response time with immediate message delivery. Featuring secure text messages with:
- Persistent Alerts – both visual and audio
- Push Notifications
- Great coverage using 3G/4G and WiFi
View Messages At a Glance
miSecureMessages™ speeds communications by keeping your professional messages separate from other texts and messages. Instantly see messages that:
- Remain Unread
- Require High Priority
- Include Attachments
Convenient Two-Way Messaging
Easily receive and reply to important messages with device-to-device messaging miSecureMessages™ streamlines the process:
- Interact with one person, multiple people, or an entire group
- Speeds your conversations using native Android and iOS apps
- Offers quiet communications – no need for overhead paging.
CONNECT WITH US OR CALL FOR A LIVE QUOTE (800) 260-2360
Why Choose The Daniels Group
- Largest Independent Commercial Printer in the Region
- Largest Independent Contact Center in the Region
- 3rd Generation Owned Organization
- Work with Local, State & Federal Agencies
- 50+ Years of Industry Knowledge in:
Print Marketing, Warehousing, Fulfillment,
Inventory Management & Contact Center Services
