Careers at The Daniels Group

For more than 70 years, our company has built a reputation on understanding our customer’s needs, working to meet and exceed their expectations, and building a business relationship based on trust. We’ve built that same trust with our employees and many have spent their entire careers with our company.

Our Core Values of Initiative, Integrity, Customer Focus, and Community-minded are supported and lived by everyone that works here. We are always looking for top talent.

Current Job Openings

Contact Center Customer Service Representative Full or Part Time

Inbound Call Center – Messaging Service, Marketing Support Services Company

Daniels Communications, a division of The Daniels Group, is seeking qualified applicants for part-time  and full-time Contact Center CSR positions. Openings are available immediately. Schedule can be quite flexible. Ideal applicants can work flexible hours or swing shifts including weekends. Reliable attendance when scheduled is a must. Expected hours are between 15-20 per week. Starting hourly rate is $13.00/hr.  Work from home options available.  We offer some outbound marketing opportunities and a path to growth.  Our core values are: initiative, customer focus, sense of community, and integrity.

Requirements

  • High school diploma or equivalent with additional training and/or experience in data entry or receptionist experience desirable.
  • Good written and oral communications and customer service skills. We are seeking upbeat applicants who are team-oriented and able to deal with callers in a helpful and positive manner.
  • Proficient in basic computer skills and be able to quickly and accurately enter information gathered via a phone conversation into software.
  • A genuine willingness to help people.
  • Ability to work autonomously.
  • Successfully pass criminal background check and drug screening.

Contact Center Project Management Rockstar

Daniels Communications, a division of The Daniels Group, started in the answering service business in 1955. Over the years we’ve expanded and evolved to be able to handle various call center based projects, both inbound and outbound. Our technology and our size allows us to be nimble and customer focused.

We need a Rockstar to help onboard new customers, determine what offerings would serve them the best, handle set up interviews, be a point of contact, answer questions, and create solutions.

Call center experience is not necessary. What is necessary is a quick grasp of technology, willingness to dig in and fully understand our tech offerings. A natural curiosity and genuine willingness to find the perfect solutions for our accounts.

This is a full time hourly role that has lots of opportunity to evolve. Benefits include 401K match, paid holidays, earned PTO, medical insurance.

Logistics/Fulfillment Specialist

The Daniels Group, is a marketing support services company located in Asheville, NC. We offer a wide range of fulfillment services including tradeshow management, marketing collateral management, pick and pack, and order fulfillment. We are looking for a detail oriented Swiss Army Knife person. We need help in the fulfillment and logistics department, but the ideal candidate would be able to also help out in other departments as needed including shipping and delivery.

The position requires a lot of standing, bending, lifting. Computer savvy and ability to pick up on software is a big plus. Knowledge of UPS/FedEx/USPS systems also a plus.

We’re looking for someone that is strong on details. Order fulfillment is a fast paced and growing area of our company. We handle various types of projects and accounts with custom needs. We pride ourselves on our attention to detail and excellent service. We give our customers the peace of mind that their collateral/products/trade shows are covered and they can focus on their core business.

Our core values are Integrity, Initiative, Customer Focus, Community Minded.

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