Great company to work with. Prices are great & customer service is fantastic!
The Daniels Group offers white glove service like no other company I've ever worked with before! We hired them the day before we went on national news to handle our customer service and without them, we would have never gotten our business off the ground. Paul Hedgecock and his team set up an external 800 number for us and helped us handle probably 50K calls, emails and social media request that poured in that weekend and next week alone. It was insane. And they handled it like pros. Then they helped us set up a full service customer service arm and we have used them now for 6 months. Professional to the core. Truly white glove service like none other!
Our travel company has worked with the Daniels Group since last November. We have been very pleased. Many of the agents have really taken to our customer service concept and have demonstrated excellent communication skills both with incoming and outgoing calls. Other agents have only taken a limited number of calls but have clearly demonstrated the ability to excel should their call volume increase. Perhaps the most surprising thing to us, is that since we started working with the Daniels Group, is that we have not even had to consider asking for any agent to be removed from the team. This may sound a little funny, but in all of our past experiences there has always been a couple of agents that although they may do well with other accounts and industries, they struggle with our high end clients and have to be taken off of our account. Since the Daniels Group has been working with us, we have never had to even consider taking this action with any agent.
“The Daniels Group is not just a vendor to us; they’re a marketing and fulfillment partner. The FlightDeck Portal is a seamless experience for our reps ordering marketing materials for conferences, and the inventory reporting we receive is automatic, customized and highly relevant. We’re now able to spend far more time focused on growing our business, rather than worrying about inventory levels, conference leads and the many logistical details of keeping our conference shipments running smoothly.”
“The Daniels Group met some very demanding deadlines for our massive catalog project. They provided excellent technical assistance along the way. Print quality is the best in the area and pricing is in line with the competition. Their FlightDeck Portal offers a very aggressive package to manufacturers.”
“I wanted to share some good news about the specialty direct mail pieces you helped us with, recently. For the Annual Fund mailing, we got 27 gifts so far (1.6% of total mailed by my calculation). However, many of the gifts were much larger than expected (yay!) and all from new donors – we expect them to keep coming for a while, pushing us all the way to our Annual Fund goal ahead of schedule. For the Youth Orchestra version, our first major youth orchestra mailing, we got 23 gifts (4.5%), totaling around $5000. This was a major step in starting to actively fundraise for the Youth Orchestra. In all, the total reaches for the year-end campaign are over $23,000 so far, which we are all very excited about. Thank you so much for all your help on this project. We may not do another “specialty” mailer next year but it looks like our guinea-pig year of an exciting mailer paid off! Thanks again!”
“Everything is going well with the (HIPAA-compliant messaging) app and the physicians are very happy. Here’s what we are particularly pleased with:
- Offers different ringtones and volumes on the app so physicians can better distinguish messages as urgent
- Has reminder settings that allow them to put a message on hold for just a minute or two if they are busy with something else
- Has the ability to override personal “do not disturb” settings so messages are not missed
Tom and I are very pleased with the decrease in the monthly bill too!”
“When Beverly Hanks & Associates began looking for a partner to build a digital printing portal we considered several options. We explored relationships with national print houses to local boutique operations. The Daniels Group became the obvious choice. Their reputation in the community and their command of delivering traditional and digital printing services factored into our decision.”
“Daniels went the extra mile to ensure our project was produced quickly and with the high quality we have grown to expect from you.
Even though their time and materials were donated, they delivered like it was a million dollar job.”
“Great printers with cutting-edge technology. With Daniels, we always get great quality. They are willing to work with us when schedules get tight. Always offer solutions and think outside the box. Our rep, Jeff Howell, is a great professional who cares.”