Wake County Public Health Case Study

A Call for help: COVID-19 Vaccine Appointments

We recently helped several counties manage their inbound call volume by ramping up quickly when the COVID vaccine wait list was published. Our staff received exceptional reviews from residents, and our client was able to show that they stepped up when the demand called for it.

“We’re helping out these call centers that are so overwhelmed. We actually got 90,000 phone calls in one day. The county would have their systems shutdown, but we were able to handle it”.

Paul HedgecockVP of Operations, The Daniels Group

Video courtesy of WLOS.

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