Our clients want to access the information they need at any time from virtually any place. It’s a fundamental and critical part of our call center business. With our 100% digital, web-enabled messaging system, our clients can remotely access schedules, directories, reports, telephone scripts and even historical call data quickly and efficiently.
Full Account Access includes:
Users can send direct requests to our operators for immediate chat sessions.
Our Intelligent Series web and mobile applications to manage your status and send secure text messages, and to view directories and on-call schedules.
We deliver time-sensitive information with a secure text messaging application so that staff can respond to customer needs in minutes.
Access to web-based scheduling, appointment taking and appointment reminder solutions.
Integrate on-call schedule information with a secure text messaging mobile app for iPhone and Android device users.
Display a roster of who is currently covering on-call shifts and manage schedule information from the home screen.
Provide customizable script-driven data collection using only a web browser.