We believe that exceptional customer service starts with friendly, knowledgeable staff willing to go the extra mile for your customers. During your consultation, we will create a training strategy aligned with your brand and dedicated to meeting your financial goals. 

Contact Center Projects & Capabilities :

• Promotional Campaigns 
• Customer Surveys 
• Database Management 
• Administrative Data Entry 
• Promotional Validation Services 
• Appointment Setting Services 
• SMS, Email, Chat Campaigns 
• Certificate Validation 
• Source Tracking 
• Loyalty Programs 

Returns Management Program 

Our personnel are skilled in the specialized area of returns processing. Our program lowers your return volume by identifying patters, tracking returns, analyzing root cause and customer resolution.

Reverse Logistics

Returns and recalls are tough to deal with, let us handle them for you. Unfortunately, returns play an inevitable part in e-commerce. Our in-house returns program manages your reverse logistics, controls your inventory and ensures customer satisfaction.  

How we can help mitigate loss through our program: 

• Less labor costs associated with returns. 
• Contact center staff trained to retain sales and customers. 
• In-Depth quality inspection of returned products. 
• Expedited service available for returns and special orders. 
• Returns reporting and data analytics to help minimize future returns. 

Subscription Services Support 

Take advantage of our print, fulfillment, warehouse, and customer service experience to build and grow your subscription service. Our streamline pick & pack system partnered with our 24-7 contact service services saves you time and money. 

7-Day Ramp Up and Onboarding  

Quick implementation- Our 7-day implementation scales your customer service team quickly during peak season or during special campaigns and projects. We have helped clients through it all. Once you’re a client, we work hard to pivot when you need us to, in fact, you won’t find faster e-Commerce outsourcing out there.