24/7 Customer Service Outsourcing

Professional, US-based Customer Service Agents
Contact us at (828) 258-4500

Our fully customized eCommerce Suite of Services includes the option to add-on branded customer service. Typically, only seen in in-house contact centers, our contact center solutions offers staffing scalability, on demand training and the following support 24 hours a day 7 days a week.

At Daniels Communications, a division of The Daniels Group, our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night. We provide call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently. We can also help with order fulfillment, warehousing and shipping. No matter your needs our answering services are tailored to fit. During the week, after hours, weekends or holidays – our staff will handle your inbound phone just the way you would.

  • Multiple Staffing Models 
  • Brand-Specific Training 
  • Inbound and Outbound Capabilities 
  • Phone, email, live chat and chatbox support 
  • Advance Workforce Management Reporting 
  • Call Recording and Quality Assurance Management 
  • Order Validation and Returns Management 

Customer Service Agents: Loyalty Inspiring Interaction

We believe that exceptional customer service starts with friendly, knowledgeable staff willing to go the extra mile for your customers. During your consultation, we will create a training strategy aligned with your brand and dedicated to meeting your financial goals

Contact Center Projects & Capabilities :

  • Promotional Campaigns 
  • Customer Surveys 
  • Database Management 
  • Administrative Data Entry 
  • Promotional Validation Services 
  • Appointment Setting Services 
  • SMS, Email, Chat Campaigns 
  • Certificate Validation 
  • Source Tracking 
  • Loyalty Programs 

Customer Service Programs Add-Ons

Returns Management Program 

Our personnel are skilled in the specialized area of returns processing. Our program lowers your return volume by identifying patters, tracking returns, analyzing root cause and customer resolution.

Reverse Logistics

Returns and recalls are tough to deal with, let us handle them for you. Unfortunately, returns play an inevitable part in e-commerce. Our in-house returns program manages your reverse logistics, controls your inventory and ensures customer satisfaction.  

How we can help mitigate loss through our program: 

  • Less labor costs associated with returns. 
  • Contact center staff trained to retain sales and customers. 
  • In-Depth quality inspection of returned products. 
  • Expedited service available for returns and special orders. 
  • Returns reporting and data analytics to help minimize future returns. 

Subscription Services Support 

Take advantage of our print, fulfillment, warehouse, and customer service experience to build and grow your subscription service. Our streamline pick & pack system partnered with our 24-7 contact service services saves you time and money. 

7-Day Ramp Up and Onboarding  

Quick implementation- Our 7-day implementation scales your customer service team quickly during peak season or during special campaigns and projects. We have helped clients through it all. Once you’re a client, we work hard to pivot when you need us to, in fact, you won’t find faster e-Commerce outsourcing out there.

Call Center Story
Warehousing & Order Fulfillment
Call Center Services at Daniels Communications
The Future Is Calling

Alarm Monitoring

Leveraging the 24 x 7 nature of our Call Center and our very reliable telephony infrastructure,
we provide high-quality wholesale alarm monitoring to security companies throughout the nation.

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