Professional, US-based Customer Service Agents
Contact us at (828) 258-4500
Our fully customized eCommerce Suite of Services includes the option to add-on branded customer service. Typically, only seen in in-house contact centers, our contact center solutions offers staffing scalability, on demand training and the following support 24 hours a day 7 days a week.
Concierge-level customer service
Our staff is your staff.
We employ courteous, caring people to professionally represent your business.
At Daniels Communications, a division of The Daniels Group, our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night. We provide call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently. We can also help with order fulfillment, warehousing and shipping. No matter your needs our answering services are tailored to fit. During the week, after hours, weekends or holidays – our staff will handle your inbound phone just the way you would.
Customer Service Agents: Loyalty Inspiring Interaction
We believe that exceptional customer service starts with friendly, knowledgeable staff willing to go the extra mile for your customers. During your consultation, we will create a training strategy aligned with your brand and dedicated to meeting your financial goals.
Contact Center Projects & Capabilities :
Administrative Data Entry
Promotional Validation Services
Appointment Setting Services
SMS, Email, Chat Campaigns
Customer Service Programs Add-Ons
Returns Management Program
Our personnel are skilled in the specialized area of returns processing. Our program lowers your return volume by identifying patters, tracking returns, analyzing root cause and customer resolution.
Returns and recalls are tough to deal with, let us handle them for you. Unfortunately, returns play an inevitable part in e-commerce. Our in-house returns program manages your reverse logistics, controls your inventory and ensures customer satisfaction.
How we can help mitigate loss through our program:
Less labor costs associated with returns.
Contact center staff trained to retain sales and customers.
In-Depth quality inspection of returned products.
Expedited service available for returns and special orders.
Returns reporting and data analytics to help minimize future returns.
Subscription Services Support
Take advantage of our print, fulfillment, warehouse, and customer service experience to build and grow your subscription service. Our streamline pick & pack system partnered with our 24-7 contact service services saves you time and money.
7-Day Ramp Up and Onboarding
Quick implementation- Our 7-day implementation scales your customer service team quickly during peak season or during special campaigns and projects. We have helped clients through it all. Once you’re a client, we work hard to pivot when you need us to, in fact, you won’t find faster e-Commerce outsourcing out there.
https://www.groupdaniels.com/wp-content/uploads/CallCenterStory.jpg400600Terri Morrinhttps://www.groupdaniels.com/wp-content/uploads/2019/07/thumbnail_Daniels-Group_CreamCopy-800x408.pngTerri Morrin2020-05-20 09:20:542020-05-20 09:20:54An Extension of Your Office
https://www.groupdaniels.com/wp-content/uploads/truck.jpg25292105Terri Morrinhttps://www.groupdaniels.com/wp-content/uploads/2019/07/thumbnail_Daniels-Group_CreamCopy-800x408.pngTerri Morrin2020-05-12 08:06:422020-06-04 08:34:20Bringing Out the Best in Us
https://www.groupdaniels.com/wp-content/uploads/DanielsCommunications.jpeg32604890Jami Danielshttps://www.groupdaniels.com/wp-content/uploads/2019/07/thumbnail_Daniels-Group_CreamCopy-800x408.pngJami Daniels2020-03-16 17:20:402020-07-27 12:01:09We are live 24/7 - Covid 19 Phone Back Up