24/7 Call Center

Professional, US-based Customer Service Agents
Contact us at (828) 258-4500

We ensure that all of your calls are answered promptly, dispatched efficiently, and are fully documented.
Our decades of call center experience can help you turn that next call into a sale or an appointment!

At Daniels Communications, a division of The Daniels Group, our professional customer service agents can help you and your customers connect. Our fully-trained and courteous operators are there to take your customer calls anytime – day or night. We provide call center services for professionals – from doctors and health care organizations to plumbing, HVAC, electrical and restoration services who need to connect to their customers quickly and efficiently. We can also help with order fulfillment, warehousing and shipping. No matter your needs our answering services are tailored to fit. During the week, after hours, weekends or holidays – our staff will handle your inbound phone just the way you would.

Customer Service Agents

We take your calls as seriously as you do. Let us handle your:

  • Customer Service Communications (calls and email)
  • Order Fulfillment
  • Refund Processing
  • Service Request Dispatching
  • Appointment Scheduling
  • Reservations
  • Messaging Service
  • Customer Surveys
  • Database Management

Marketing Support Calls

We can handle your calls from any marketing and advertising sources. All calls are handled accurately and professionally just as your company would handle them. We work with you on every step of the script, including:

  • All varieties of Information Requests
  • Source Tracking
  • Dealer Locating
  • FAQs
  • Special Offers
  • Order Taking/Payment Verification
  • Customer Surveys
  • Database Management
  • Sales Lead Gathering
  • Literature Fulfillment
Call Center Story
Warehousing & Order Fulfillment
Call Center Services at Daniels Communications
The Future Is Calling

Alarm Monitoring

Leveraging the 24 x 7 nature of our Call Center and our very reliable telephony infrastructure,
we provide high-quality wholesale alarm monitoring to security companies throughout the nation.

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