Call Center Case Study:  The Value of An Extension of Your Business

PODI Case Study: Erskine College becomes known for relevant communications

Event and Trade Show Marketing Support

Financial Services: B2B Credit Card Services

Educational Institution Fundraiser

Managing Chapter/Affiliate Communication Channels

Multi-Channel Event Marketing

Franchise Marketing Support Services


The Daniels Group is currently my favorite print facility in the area. Very pleased with their work, especially customer service and promptness.-Pediatric Brain Tumor Foundation
"Always great quality. Willing to work with us when schedules get tight. Always offer solutions and think outside the box. Former rep, James Cannon, and current rep, Jeff Howell, are great professionals who care."-Genova Diagnostics
"When we first opened our business, we used the call center to take calls for us so that we could
Compete with the 24 hour floral orders that were placed online.

We found that the operators at Daniels Communications were well informed and personable. Great experience!"
- Blossom's At Biltmore Park
"I wanted to share some good news about the specialty direct mail pieces you helped us with, recently. For the Annual Fund mailing, we got 27 gifts so far (1.6% of total mailed by my calculation). However, many of the gifts were much larger than expected (yay!) and all from new donors - we expect them to keep coming for a while, pushing us all the way to our Annual Fund goal ahead of schedule. For the Youth Orchestra version, our first major youth orchestra mailing, we got 23 gifts (4.5%), totaling around $5000. This was a major step in starting to actively fundraise for the Youth Orchestra. In all, the total reaches for the year-end campaign are over $23,000 so far, which we are all very excited about. Thank you so much for all your help on this project. We may not do another “specialty” mailer next year but it looks like our guinea-pig year of an exciting mailer paid off! Thanks again!"-Asheville Symphony Orchestra
"Great job on our holiday card. David was super responsive with samples, pricing and production details."-828 Design
"We've been using Daniels for so many years now. We have a great relationship with Jeff Howell and feel that he and the rest of the Daniels team help us do our job better. Always detail-oriented, always committed to doing it right."-Elly Wells Marketing + Project Management
"Daniels has always stepped up to the plate for GOS."-Greenville Office Solutions
"I came into my present job as Director of Development six years ago with Marketing experience but no development experience.
Tim Bryant and his team have been true partners as we grow as a company, as our fundraising arm grows, and as I grow in my position. Tim's advice, experience and suggestions along the way have proven extremely valuable - AND profitable. The people there at Daniels are always professional and always helpful.
Fundraising revenues have grown here at WORLD from being 12% of overall revenue to 30% of overall revenue (we also generate revenues from subscriptions and advertising) and they continue to rise. I attribute our success directly to the tried and true ideas - and some new ones! - that Tim has shared and helped us implement. Tim and his team are always available to ask a question of or to bounce and idea off of, and they are excellent at offering tailor-made solutions for whatever we are trying. I highly recommend the folks at Daniels Graphics - especially when it comes to Fundraising."
-World News Group
"I have had the pleasure of working with Daniels Graphics over the past two years. They are our preferred collateral producer and created a custom distribution portal allowing us to control product quality, standardization and quantity. This is integral to our success from a Brand Standard aspect and more importantly from a cost control perspective. I have experienced exceptional support from Daniels Graphics as a strategic business partner to our organization. I would, without reservation, recommend them to anyone requiring their services." -Patton Hospitality Group
"When Beverly-Hanks & Associates began looking for a partner to build a digital printing portal we considered several options. We explored relationships with national print houses to local boutique operations. The Daniels Group became the obvious choice. Their reputation in the community and their command of delivering traditional and digital printing services factored into our decision. But it was their willingness to help us build a platform that matched our exact needs that allowed the relationship to become the success it is today. Since the portal’s launch four years ago, the platform has become an integral part of our agent’s marketing toolkit."-Beverly Hanks and Associates
“Our small non-profit organization recently entered the world of marketing for the first time, and The Daniels Group was the perfect partner to help us navigate that unfamiliar world. Their evident expertise, reliable timeliness, and creativity made us feel confident as we moved forward. In addition, they were warm and genuinely supportive of our endeavors to spread our message to a wider audience. I absolutely recommend collaborating with The Daniels Group!” -iEmpathize
"To Everyone at Daniels Graphics: Thank you for an Awesome job on our Horse and Dog catalogs! They look great! We appreciate your hard work and stellar customer service!"-Yellow Dog Design
"It is always a great experience to work with you and your professional team. I do not know how you shaved those days off the printing and binding schedule but it was a boon to get them out ahead of schedule, especially since all the processes leading up to getting it into your hands had taken longer than expected (as usual!)

Thank you for the beautiful catalog and for being such an terrific and important partner to HMI."-Home Meridian
"The Daniels Group commitment to service, quality and value partner successfully for Erwin-Penland and our clients. The pairing of great equipment, knowledge and an artisan’s touch make Daniels a great printer. The desire to do ones very best every day and exceed expectations on all fronts makes Daniels successful. I congratulate them on the PICA and look forward to many more opportunities to work with them on truly great client work in the future."– Erwin-Penland
"Daniels recently tackled the fulfillment of one of our largest, most technical kitting projects to date. They were steadfast in meeting our demanding timeline and delivered superior customer service."– Vantage Point
"Great printers with cutting-edge technology."– Genova Diagnostics
"Very efficient. Respond to my requests in a timely manner. Deliveries are made quickly and the quality is always great."– ConstructionJobs.com
"I feel very well taken care of."– Talisman Programs
"Daniels has caught mistakes that I did not. Even the pressman which means they are not just standing at the press waiting for the run to finalize – they are actually watching and observing. The delivery of my jobs can not be replaced. I have used other printers and they fail every time at the delivery."– Mountain Meadows Publications
"Our insurance company did a surprise test on our answering service. Not only did Daniels Communications pass with flying colors, the insurance carrier's representative said that she was extremely impressed with the high level of professionalism she received. She said that an answering service of this quality was a tremendous asset to a business such as ours. In the years we've used Daniels, we've been extremely pleased with their service. As Ob-Gyn's our calls have to be handled with the utmost sensitivity and care. We wouldn’t trust another service." -Haywood Women's Medical Center
"Our project was critical and our customer very quality-conscious. Daniels first made sure they grasped every aspect of our project, then flawlessly executed the planning, printing and delivery."– Horn & Stronach
"I had great customer service... over and beyond expectations."– The Biltmore Company
"You give me peace of mind on my publication printing and mailing."– Christ School
"You have met some very demanding deadlines for my massive catalog project, and you have provided excellent technical assistance along the way. Your print quality is the best in the area, and now that your pricing has come more in line with local competitors, you offer a very aggressive package to consumers."– Kyocera Industrial Ceramics Corporation
"Couldn’t ask for anything more. Great quality."– Leathercraft, Inc.
"Print quality and honest integrity."– RE/MAX Advantage Realty
"The Daniels Group has so much to offer that it is just easier to work with them – whether I need great customer service, competitive pricing, or innovative ideas on how to maximize our printing dollars and be more eco-friendly at the same time, Daniels can always get me just what I need. Even though I am not ‘up’ on all of the technology and terminology related to my projects, somehow, I always end up with just what I had in mind!"– Friends of Great Smoky Mountains National Park
"Warren Wilson has enjoyed a long partnership with The Daniels Group. In this recent campaign alone we increased our donor income by more than 9% and acquired new donors in all categories. They helped us target our donors with the message that will resonate most for each individual."– Warren Wilson College
"Great support/sales staff. Easy to work with. Available to consult with client and help us in our decision process on our projects."– HandMade in America
"Personal service."– RE/MAX Advantage Realty
"The calendar is breath taking! I rarely get "teary" or have "goose" bumps – but I did…you really did a wonderful job and I am so very pleased with the outcome!"- Montreat Conference Center
"I am impressed with how well you do your printing service, timely, no mistakes, and great quality."– UNCA Family Business Forum
"Daniels went the extra mile to ensure our project was produced quickly and with the high quality we have grown to expect from you. Even though your time and materials were donated, you delivered like it was a million dollar job."– Asheville Area Chamber of Commerce
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