• Your Business is in good hands

    From the beginning, our team is hands on and dedicated to building a strategy that works for you.

    Customized Quote

e-Commerce Fulfillment

Fast, flexible, and scalable process

Whether it is through process related improvements, enhanced automation, or controlling warehousing and transportation costs, outsourcing will help you realize cost savings.

  • Dedicated Account Manager
  • Order Processing
  • Package Box Design ( see Print Marketing ) 
  • Kitting Assembly
  • Quick Ship
  • Pick & Pack & Ship
  • Returns Management
  • 24-7 Customer Support
  • Supports: Shopify, Big Commerce, Woo Commerce, Squarespace and More

Warehouse Solutions

Inventory storage at an affordable price

  • Climate-Controlled Warehouse
  • Computerized Inventory Management System
  • Seamless e-Commerce Platform Integration 
  • Custom Packing Lists 
  • Emergency Orders and Expedited Shipments
  • Streamlined and Accurate Customer Reporting
  • Access to View, Track and Manage your Inventory 
  • Customized Inventory Pricing 
  • International Shipping

Security

Your inventory is safe with us

  • Surveillance Monitoring – Dock, Stations, Warehouse  
  • Internet back-Up and Wireless ISP/Multiple ISPs  
  • Multiple Back-Up Generators on Site
  • Individualized Access Control System with On-Site Management  
  • On Site Fire Smoke Alarm Monitoring Station  
  • Fenced and Gated Secure Inventory Storage Areas  
  • Dashboard Security with On-Site Data Servers  
  • Dashboard User-Specific Access with Multiple User/Permissions Available
  • Escorted Client Facility Visits

Inventory Management

Manage your assets with our cloud based platform

  • Access, Create, and Manage Inventory and Digital Assets
  • Customized Dashboard
  • Dedicated Account Manager
  • Order Processing Controls and Budget Monitoring
  • Reporting and Analytics to Track Inventory and Update Pricing
  • 3- Day Onboarding and Set-Up

24/7 Online Marketing Portal

  • Order Status
  • Correspondence with Customer (Call Recordings and Archived Emails)
  • Traffic Reports
  • Order History
  • Inventory Status
  • Trends and Forecasting

Click here to learn more about our Marketing Portal.

Additional Support

  • IT team on Staff
  • 24/7 Customer Service Ticketing
  • Carrier Support for Parcel Shipping

Pricing Policy

Your budget and cost goals are important to us. Our programs never include a long-term contract and are always flexible, competitive and fair. 

  • No Hidden Fees
  • Flexible A La Carte Options Available
  • No Price Change (holidays/busy season)
  • No Long Term Contracts
  • Pay as Needed Payment Plan
  • 3-Day Set Up and We’re Live
  • Special Pricing for Multiple Services

97% of consumers are likely to buy again if they have a positive returns experience.

Returns Management

Educate Customers On proper Use of Product to Avoid returns

Returns and recalls are difficult and resource-consuming; let us handle them for you.  For many sellers beginning to hit their stride, the demands associated with returns are a strong factor in pushing them to outsource order fulfillment.

Our personnel are skilled in the specialized area of returns processing. Our program lowers your return volume by identifying patterns, tracking returns, analyzing root causes, and customer resolution.

Our in-house returns program manages your reverse logistics, controls your inventory and ensures customer satisfaction.

How we can help mitigate loss through our program:

  • Less Labor Costs Associated with Returns
  • Specialized Customer Retention Trained Staff
  • In-Depth Quality Inspection of Returned Products
  • Expedited Service Available for Returns and Special Orders
  • Free Returns Reporting, Trends Forecasting and Data Analytics
  • Quality Control & Auditing
  • Recorded Calls
  • Multiple Staffing and Pricing  Models Available
  • Pay as Needed- No Long Term Contract

Complimentary Services

Additional services to support your business

Answering Service

Scalable 24/7 Call Center Outsourcing

CALL CENTER QUALITY ASSURANCE

MEASURABLE QUALITY ASSURANCE TO KEEP YOU COMPLIANT

Connect with us: (800) 260-2360

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