e-Commerce Fulfillment

Fast, flexible, and scalable process

Whether it is through process related improvements, enhanced automation, or controlling warehousing and transportation costs, outsourcing will help you realize cost savings.

Dedicated Account Manager
Order Processing
Package Box Design ( see Print Marketing )
Kitting Assembly
Quick Ship
Pick & Pack & Ship
Returns Management
24-7 Customer Support
Supports: Shopify, Big Commerce, Woo Commerce, Squarespace and More

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Warehouse Solutions

Inventory storage at an affordable price

Climate-Controlled Warehouse
Computerized Inventory Management System
Seamless e-Commerce Platform Integration
Custom Packing Lists
Emergency Orders and Expedited Shipments
Streamlined and Accurate Customer Reporting
Access to View, Track and Manage your Inventory
Customized Inventory Pricing
International Shipping

Security

Your inventory is safe with us

Surveillance Monitoring – Dock, Stations, Warehouse
Internet back-Up and Wireless ISP/Multiple ISPs
Multiple Back-Up Generators on Site
Individualized Access Control System with On-Site Management
On Site Fire Smoke Alarm Monitoring Station
Fenced and Gated Secure Inventory Storage Areas
Dashboard Security with On-Site Data Servers
Dashboard User-Specific Access with Multiple User/Permissions Available
Escorted Client Facility Visits

Inventory Management

Manage your assets with our cloud based platform

Access, Create, and Manage Inventory and Digital Assets
Customized Dashboard
Dedicated Account Manager
Order Processing Controls and Budget Monitoring
Reporting and Analytics to Track Inventory and Update Pricing
3- Day Onboarding and Set-Up

24/7 Online Marketing Portal

Order Status
Correspondence with Customer (Call Recordings and Archived Emails)
Traffic Reports
Order History
Inventory Status
Trends and Forecasting

Click here to learn more about our Marketing Portal.

Additional Support

IT team on Staff
24/7 Customer Service Ticketing
Carrier Support for Parcel Shipping

Pricing Policy

Your budget and cost goals are important to us. Our programs never include a long-term contract and are always flexible, competitive and fair.

No Hidden Fees
Flexible A La Carte Options Available
No Price Change (holidays/busy season)
No Long Term Contracts
Pay as Needed Payment Plan
3-Day Set Up and We’re Live
Special Pricing for Multiple Services

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97% of consumers are likely to buy again if they have a positive returns experience.

Returns Management

Educate Customers On proper Use of Product to Avoid returns

Returns and recalls are difficult and resource-consuming; let us handle them for you. For many sellers beginning to hit their stride, the demands associated with returns are a strong factor in pushing them to outsource order fulfillment.

Our personnel are skilled in the specialized area of returns processing. Our program lowers your return volume by identifying patterns, tracking returns, analyzing root causes, and customer resolution.

Our in-house returns program manages your reverse logistics, controls your inventory and ensures customer satisfaction.

How we can help mitigate loss through our program:

Less Labor Costs Associated with Returns
Specialized Customer Retention Trained Staff
In-Depth Quality Inspection of Returned Products
Expedited Service Available for Returns and Special Orders
Free Returns Reporting, Trends Forecasting and Data Analytics
Quality Control & Auditing
Recorded Calls
Multiple Staffing and Pricing Models Available
Pay as Needed- No Long Term Contract

Complimentary Services

Additional services to support your business

Answering Service

Scalable 24/7 Call Center Outsourcing

Learn More

CALL CENTER QUALITY ASSURANCE

MEASURABLE QUALITY ASSURANCE TO KEEP YOU COMPLIANT